Conversations on the Phone
Conversations on the Phone
Telephone Conversations
Phone calls are a common way for English speakers to communicate, whether for business or personal reasons. Here are some key expressions to use during telephone conversations.
Expressions for Phone Conversations:
You've reached [company/department name].
A standard greeting used by businesses to identify themselves.
How can I help you?
A polite way to ask what the caller needs.
Can I speak to Mr./Mrs. [name]?
A direct request to speak to a specific person.
Could I speak to [name], please?
A polite request to talk to someone.
Who shall I say is calling?
Used to ask the caller's identity.
Who's calling, please?
A shorter version of asking for the caller's name.
Who's speaking?
An informal way to ask for the caller's identity.
It's Mr./Mrs. [name] here.
The caller's way to identify themselves.
It's Mr./Mrs. [name] speaking.
A more formal self-identification.
Mr./Mrs. [name] speaking.
Another formal way to state who is calling.
Please hold, and I'll put you through.
Used when transferring the call to another person.
Just a second. I'll see if he/she is in.
Used when checking if the person is available.
Hang on for a moment.
A casual way to ask the caller to wait.